Returns are possible only when you have received an item different from the one you ordered. To request a return, refund or exchange of a faulty item, please contact us by email within 2 days after you have received your order.

Email: sylviavintagebountique@gmail.com

We DO NOT accept any returns because of the customer’s personal preferences.All sales are final. Please make sure to read the product's description thoroughly, review images and double-check the measurements and condition before placing an order. Feel free to reach out to us if you need additional information before purchasing. We do not accept returns for reasons of the customer’s personal preference. 

We do not offer exchanges.

We have in-house professional authenticators with experience authenticating thousands of luxury items from prestigious designer brands. Our proprietary multi-tiered authentication process ensures that each piece is reviewed multiple times by a trained authenticator before the item is available for sale. We collect data about all our items and use it to create reference libraries that show us every variance and minor change made by the brands we carry. We conduct extremely detailed research about the counterfeit market and collect data on exactly how they are made to compare to authentic pieces. Our Authenticators are trained on exactly what details to be on the lookout for that indicate an item may be counterfeit.

Yes, we do ship internationally. The shipping fee may vary depending on your location.

We ship directly to over 190 countries. International orders are sent via FedEx, DHL or EMS. International shipping prices are determined by destination. Please proceed through checkout for a shipping fee to be generated prior to placing the order.

Free

An e-mail confirmation will be sent from  sylviavintagebountique@gmail.com after your order is placed. This confirmation will detail your order number, item(s) purchased, and tender used. You can also check the status of your order by logging into your account. Once logged in, you can search your order under ‘My Orders’. All orders associated with your account will appear there, along with their order status. When an order is shipped, the updated tracking information can also be found there.

Most orders ship within two business days with a signature requirement upon delivery. Please note, this includes orders with expedited shipping. Orders placed on weekends or on holidays will begin processing the following business day. Our warehouse is not open on the weekends or holidays. You will be notified via e-mail if items in your order are delayed or out of stock.

Orders received after 1pm JST are considered as the next business day and are not guaranteed to be shipped the same day.

We cannot make any amendments to your order after the order is placed. If the shipping information was wrongly entered, we will require 4% of total price as an handling fee. Once the shipment email is sent, we cannot make any changes.